FAQs
What products does Deer Club offer?
Deer Club offers a complete range of men’s fashion, including polo t-shirts with chest pockets, round-neck printed t-shirts, and solid and striped patterns, joggers, sweatshirts etc. All products are made from high-quality cotton for comfort and durability.
Do your t-shirts have chest pockets?
Yes, our signature polo t-shirts come with a chest pocket, perfect for holding small items like phones, pens, and notepads.
What fabric is used for your t-shirts?
Our t-shirts are made from premium cotton, ensuring long-lasting comfort and durability, making them suitable for everyday wear.
How do I place an order?
You can browse through our collection, select your preferred t-shirt, choose the size and color, and add it to your cart. Once you’re ready, proceed to the checkout, where you can choose your payment method and complete the purchase.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, and net banking. You can also choose Cash on Delivery (COD).
Payment has been debited from my account but no order confirmation was received?
Ensure that you’ve entered a valid email address and phone number during checkout to receive order confirmation.
- In case of a payment failure, you will receive an email notification, provided that the email address entered is correct.
- If you do not receive a payment success message, don’t worry! The payment will automatically be refunded within 5-7 business days through the original payment method.
- However, we recommend you also contact your bank or payment provider like gpay, phonepe etc. as this could occur due to a technical glitch on their end.
What is the standard delivery time that takes for an order to be delivered?
For pre-paid orders: All our pre-paid are shipped within 6-10 hours of being placed as they are confirmed orders. It takes about 3-5 days to be delivered.
For COD orders: Our COD orders are shipped once the order is confirmed by the customer via a whatsapp message. It takes about 7-10 days to be delivered.
Do you charge any shipping fees?
Yes, we do charge shipping fees. A uniform shipping fee of₹99applies to all orders. However, if your order is COD-based, an additional COD fee is applied during checkout. We also have FREE shippingonprepaid orders above ₹1999!
How can I track my order
Once your order is shipped, we will send you a tracking link via whatsapp.You can also track your order by clicking on the “Track” icon on our website.
Do you ship internationally?
Currently, we only ship within India. We are working on expanding our services to other countries soon.
How do I use a coupon code?
At checkout, you can enter your coupon code in the “Apply Coupon” section, and the discount will be applied to your total order.
Can I cancel my order?
You can cancel your order before it has been shipped. Please contact our customer service team immediately for assistance atcustomercare@deerclubonline.com. If it’s pre-paid order the amount will be refunded in points or coupon format.
What should I do if I receive a damaged or incorrect product?
if you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order details and a photo of the issue. We will arrange for a replacement or refund.
What is your return/exchange policy?
We offer exchange/return within 3 days from the date of delivery. You can further read about policy here: refund-and-returns-policy/
How do I contact customer service?
You can reach our customer service team via email atcustomercare@deerclubonline.comor call us at +91 7717301873. We are available on call from Monday to Friday, 11 AM to 6 PM IST only.