Processing:
- Deer Club ships orders after 24 hours of placing your order on the website. Please allow this time for your order to process (this time excludes weekends and holidays).
- All orders placed on Saturday /Sunday are shipped on Monday.
- All orders for cash on delivery are dispatched as soon as they are verified via WhatsApp or a call by the customer.
- Whereas pre-paid orders are shipped under 6-10 hours of placing it (excluding weekends and holidays).
- Once your order has shipped you will receive a confirmation email instruction on how to track the same.
Cancellation:
- Please not once shipped, the order(s) cannot be cancelled.
- In case a customer wishes to cancel his/her order, they need to inform us as soon as possible post placing the order through our email address: customercare@deerclubonline.com
Shipping:
- We have tied up with India’s leading delivery companies.
- Additionally, all pre-paid orders are shipped through the domestic priority.
- We currently only ship within India.
- We shall not be responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery.
Tracking:
- Once an order is shipped a tracking link is sent on customer’s registered mobile number through our official WhatsApp number ,i.e, +91 7717301873.
Shipping Charges:
- Flat Shipping Charges: A uniform shipping fee of ₹99 applies to all orders.
- Cash on Delivery (COD): For COD orders, additional charges may apply to ensure hassle-free delivery.
-
Exclusive Free Shipping for Prepaid Orders:
- Enjoy FREE shipping on prepaid orders above ₹1999!
- Opt for prepaid to save on additional COD fees.
Time to Deliver:
- The products ordered can be expected to be delivered within 4-7 business days in major metro cities in India and can take anywhere between 7-10 days for other locations in India, from the time the order is confirmed.
- As per payment method pre-paid orders delivered within 3-5 business days and cash on delivery orders are delivered within 7-10 business days.
*Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
We will keep you informed on the status of your order including delays if any. No refund, return, replacement & exchange will be entertained for this reason.